Embracing ambiguity: Why empathy and patience count more than false hopes of returning to normal Why empathy and patience count more than false hopes of returning to normal When the pandemic first struck, the prospect of returning to the office by September was a light at the end of a tunnel of uncertainty. Rising Covid-19 case numbers now mean many of us face a long winter of remote working. In fact, it’s likely that the next few years may be defined by periods [...]