How BT, EE, Plusnet, Talktalk, O2 and Virgin Media misled customers over mid-contract price rises telecoms Six of the UK’s biggest broadband providers, BT, EE, Plusnet, Talktalk, O2 and Virgin Media, failed to make mid-contract price increases clear to consumers, the advertising watchdog has ruled. The Advertising Standards Authority (ASA) said the companies misled consumers by placing important information about price rises separately to headline prices and in areas of less [...]
Telecom Plus: Utility Warehouse provider continues growth streak Energy Multi-service utility, internet and insurance firm Telecom Plus has reported a third consecutive year of double-digit growth. The FTSE 250 listed company, which provides energy, broadband, mobile and insurance services through one account, said that just over 1m households were now taking their essential home services from the firm. Telecoms Plus said that its customer [...]
Plusnet price rises boost profit after John Lewis closure Business Profit has risen at Plusnet despite a slump in customer numbers following the closure of its mobile division and John Lewis axing its broadband platform. The Sheffield-headquartered broadband provider, which is owned by BT, suffered a 29 per cent reduction in its customer base following the closures. However, annual contractual price rises partially offset the [...]
Sky hopes Ofcom broadband reforms will attract more customers September 12, 2024 British telecom companies have long been dogged by a reputation for poor customer service and complicated processes.
Talktalk debt crisis worsens as Macquarie deal stalls August 4, 2024 Talktalk's crunch negotiations with private equity giant Macquarie over a mooted £450m deal for its wholesale division have stalled, according to reports, as the embattled telecoms provider races to refinance a billion pounds of credit.
Telecom Plus lays out plans to double customer numbers as profit surges June 18, 2024 Telecom Plus has laid out plans to reach 2m customers after a bumper period of growth.