RBS retail chief to exit after ten years with bank October 20, 2019 Royal Bank of Scotland’s retail banking chief executive is preparing to leave the lender as new boss Alison Rose completes her senior leadership team. Les Matheson, who joined RBS in 2010 and became personal banking chief executive in 2014, is planning to leave the bank in the coming months, Sky News reported. Read more: Alison [...]
Natwest raises available loans for small businesses by over £2bn for Brexit support October 17, 2019 NatWest has added £2.2bn to a Brexit loan pot aimed at supporting small businesses amid Britain’s imminent departure of the EU. The high street lender is upping the size of its Growth Funding programme to £8.2bn after identifying thousands of smaller firms facing potential disruption with Brexit. Read more: Bank of America trumps estimates Natwest, [...]
Three down: Customers demand refunds as mobile network outage wipes out data and minutes October 17, 2019 Thousands of customers took to Twitter to complain after Three failed to acknowledge a mobile network outage that wiped out data and calls after occurring last night. People were unable to receive 4G data or mobile phone signal to make calls across the UK, but Three was tight-lipped on the root cause of the problem. [...]
Natwest launches UK’s first biometric fingerprint credit card October 7, 2019 Natwest has become the first UK bank to launch a biometric credit card that allows contactless payments using a fingerprint for verification. The cards have entered into circulation today as part of a three-month trial with 150 customers. It comes after a successful trial of biometric debit cards. Read more: Natwest customers wrestle with IT [...]
Rose through the ranks: RBS picks lifer for top role September 22, 2019 It was was the worst kept secret in the Square Mile: on Friday morning Alison Rose was finally appointed as the new chief executive of the Royal Bank of Scotland, but the only surprise was that the announcement did not come any sooner. RBS has insisted that it underwent a thorough job process which involved [...]
Alison Rose confirmed as new RBS boss September 20, 2019 Royal Bank of Scotland confirmed this morning that Alison Rose has been appointed as the firm’s first female chief executive. Rose, who is currently deputy chief executive of Natwest and the boss of the bank’s commercial arm, is replacing Ross McEwan at the helm of the company. Read more: RBS ‘returns from the wilderness’ with [...]
London’s private sector growth outperforms rest of country in August September 9, 2019 Growth in London’s private sector slowed in August, but the capital outperformed the UK as a whole as new business, activity and employment all expanded. Read more: UK economy close to recession after stagnant services sector data Despite the expansion, companies’ overall confidence fell to a five-month low in August as Brexit uncertainty weighed on [...]
Ofgem throws lifeline to 30,000 energy customers as Eversmart goes bust September 6, 2019 Ofgem has said it will step in to protect nearly 30,000 customers as energy firm Eversmart added its name to a long list of suppliers that have gone bust in the past year. The regulator told customers to sit tight as they wait for its Supplier of Last Resort process to kick in. Read more: [...]
You haven’t got mail: Yahoo Mail down around the world September 5, 2019 Yahoo’s email servers have suffered a fault that has blocked users around the world from using the service, with many complaining they cannot work. The problem has also hit the email services of UK companies Sky, BT, and Talktalk, which piggyback off Yahoo’s network. Read more: Natwest and RBS website outages hit online banking customers [...]
Watchdog opens door to PPI deadline reprieve as customers battle technical issues August 28, 2019 The regulator responsible for overseeing PPI claims has hinted that providers could extend tomorrow’s deadline if technical difficulties prevent customers from complaining about mis-sold policies. Consumers have to lodge claims with the provider that sold them the PPI policy, but people have complained of being unable to make claims with providers due to problems with [...]