May’s gamble: Prime Minister faces backlash on Brexit plans July 8, 2018 Prime Minister Theresa May faces a crunch meeting tomorrow as she attempts to keep her party onside amid grumblings of a leadership challenge and a growing backlash over her newly-revealed Brexit negotiating position. May will meet Conservative backbenchers on the party’s powerful 1922 Committee to try to persuade them to back the plan, which would [...]
World Cup 2018: Gareth Southgate and Harry Kane the biggest winners as England’s run in Russia boosts commercial appeal of key figures | City A.M. July 16, 2018 Even in defeat, there was an undeniable feel-good factor around England at the World Cup. Gareth Southgate and his team worked hard to cast aside the negativity of previous major tournaments and reach a first semi-final since 1990. And while their on-field exploits have seen them hailed as heroes, they could also lead to off-field [...]
BT appoints European replacement in the wake of Italian accounting scandal February 22, 2017 BT today revealed the person responsible for getting to the bottom of the Italian accounting scandal that rocked the FTSE 100 stalwart in January. Chet Patel, who is currently president of BT's global portfolio and marketing, will lead the firm's continental Europe division from 1 March. The position was vacated by Corrado Sciolla left BT, days after news of a £530m accounting blackhole in Italy was revealed. [...]
Will legally separating BT and Openreach be enough to give broadband customers a better deal? March 10, 2017 Kate Devine, head of home communications at MoneySuperMarket, says Yes. Legally separating BT and Openreach should be seen as a victory for broadband customers. It will offer a better deal for many, built on the promise to treat all customers equally in terms of repairs and services, in comparison to the current system, which is [...]
TSB online banking woes continue into second week as customers complain about account access troubles April 30, 2018 TSB’s online banking troubles persisted into a second week this morning, with customers complaining of trouble accessing their accounts and getting into the mobile app. Yesterday, its online banking services were still only running at half capacity, a week after problems first emerged with a migration of computer systems. In its most recent update online, [...]
BT’s creating 500 new jobs to boost customer service December 12, 2016 BT is creating 500 new jobs in the UK and Ireland to help improve its customer service, which has come under pressure in recent weeks from regulators. Most roles, which come in addition to 1,000 previously promised jobs, will be frontline consumer ones based in call centres in Swansea, Warrington, Doncaster and Accrington. Read more: BT boss [...]
SSE teams up with Thames Water to lay fibre broadband in London’s Victorian sewer network November 14, 2017 A leading broadband provider believes it has hit the ideas jackpot in the battle to boost Britain’s broadband internet: it wants to lay fibre optic cables in London’s vast sewer network. Energy giant SSE, which has an established broadband infrastructure offering, has teamed up with Thames Water. It plans to tuck fibre cabling 10 metres [...]
Outraged by Alexis Sanchez’s stratospheric pay? Try rethinking your attitude to capitalism February 1, 2018 Alexis Sanchez has moved to Manchester United on a reported salary of £350,000 per week, rising to £450,000 when his image rights are included, and £600,000 with potential bonuses. While the January transfer window has now closed, football pay has yet again opened a debate which goes to the very heart of capitalism itself. You [...]
BT to review overseas operations in wake of Italian scandal January 29, 2017 BT is considering the future of its overseas operations in the wake of a £530m accounting black hole in its Italian arm that wiped billions off the value of the telecoms company. Chief executive Gavin Patterson told City A.M. that as a result of the scandal, he would be reviewing Global Services, the international arm [...]
BT customers to see bills reduced by at least £5 under Ofcom proposals February 28, 2017 BT customers will see their landline-only bills cut by at least £5 a month, according to new plans published by communications watchdog Ofcom. The regulator conducted a review of the landline-only market, announced in December last year, and found that customers on such contracts – who are often elderly or vulnerable people who have remained with the [...]