Ranked: Britain’s best and worst bank accounts November 30, 2019 Brits now enjoy a larger choice of bank accounts than ever before, with rival offerings from time-honoured high street stalwarts to exciting new fintech upstarts. But if the choice at times seems overwhelming, a new league table has revealed which banks score highly for customer service and communication – and which leave a lot to [...]
Black Friday spending has beaten 2018’s outlay, says Barclaycard November 29, 2019 Black Friday spending has risen 12.5 per cent on 2018’s total, Barclaycard said today. Spending was higher as of 10am this morning and “sustained” that high level throughout the day. The bank said the number of transactions then reached a “new peak” between 1pm and 2pm on Black Friday. Read more: Black Friday outages: Natwest [...]
Natwest and RBS down: Outages hit online banking and mobile apps on Black Friday November 29, 2019 RBS and Natwest’s mobile apps and online banking services suffered intermittent problems today, with customers taking to Twitter to complain. “Our Online Banking, mobile app and Bankline are currently facing intermittent problems,” Natwest told customers on Twitter. “We’re working hard getting them back up and running smoothly for you. We’ll post an update when we [...]
Ranked: Top 10 retail banks for customer experience November 28, 2019 First Direct has won the crown for delivering the best retail banking customer experience, according to a comprehensive new study released this morning. The telephone and internet-based retail bank has seen off competition from the likes of Barclays, the Co-operative Bank and Royal Bank of Scotland (RBS) to claim the top spot. Read more: Lloyds [...]
RBS launches digital bank Bo in bid to rival fintechs November 27, 2019 Royal Bank of Scotland (RBS) has officially launched its digital bank as it looks to rival a group of fast-growing fintechs and hoover up more online customers. The state-backed lender has created Bó, its new digital, cloud-based bank featuring a bright yellow Visa card and a mobile app. Read more: LSE hires fintech to widen [...]
Food for thought: How Tastecard is helping the restaurant sector November 25, 2019 The restaurant sector is in a crisis. A combination of rising rents, food prices and wage costs, plus a decline in consumer spending, is causing more businesses to close. Research published in September exposed the scale of the problem. According to accountancy firm UHY Hacker Young, the number of restaurants closing in the year to [...]
City Moves for 8 November – Who’s switching jobs at Sancus BMS, Trident Resources and IMG? November 8, 2019 Today’s City Moves includes Sancus BMS, Trident Resources and IMG Sancus BMS Sancus BMS Group, the asset backed alternative lender, has announced that Bob Rowbotham has joined their team in London as director of business development. Bob will be responsible for developing relationships and generating business from brokers and borrowers throughout the UK. Bob’s most [...]
Three problems at the top of new RBS boss Alison Rose’s to-do list November 1, 2019 Alison Rose begins life as the new boss of RBS today with her work cut out for her. In a letter to staff this morning, the RBS lifer set out her commitments, which included “a clear focus on shared success” and “investment in people”. But as the firm’s recent quarterly financial results demonstrated, there is [...]
Investment banking boost helps Barclays despite £1.4bn PPI charge October 25, 2019 Barclays has confirmed a £1.4bn hit to its balance sheet following a rush of payment protection insurance (PPI) claims. The British bank also warned that a gloomy global economic outlook could make it harder to hit profit targets despite posting a double-digit rise in pre-tax profit for its third quarter today. Read more: Amazon shares [...]
RBS swings to loss in wake of £900m PPI charges October 24, 2019 The Royal Bank of Scotland (RBS) swung to a loss during the last quarter as a rush of payment protection insurance (PPI) claims caused a £900m hit to the lender’s balance sheet. RBS reports an operating loss of £8m for the nine months to the end of September 2019, falling from £961m in the same period last [...]