Brexit: It’s early days, but UK business has been getting on with it July 15, 2016 It is less than three weeks since the British people voted to leave the EU. In that time, much of the media response has been verging on hysterical. The political establishment, City and even bookmakers simply did not see Leave coming. Figures who were top of their game a month ago have fallen on their swords: [...]
Could a focus on customer experience have saved BHS? June 3, 2016 Retailers have learnt harsh lessons about failing to stay relevant; the collapse of BHS is just the latest casualty. Like Woolworths and GAME before it, when BHS went into administration, the most common reaction was shock. However, the downfall of BHS cannot be considered a surprise. The company failed to keep up with the internet revolution and being outmanoeuvred [...]
John Lewis has started selling the iPhone, Samsung Galaxy S6 and other smartphones, partnering Vodafone to offer contracts June 23, 2015 High street favourite John Lewis is going mobile and will for the first time stock smartphones on its shelves in an ambitious move to sate people's appetite for mobile devices and grab a share of the rocketing market. More than 25 sim-free handsets will go on sale online from today, while the department store is [...]
The Waitrose effect: Living near to the supermarket can double your house price March 21, 2016 We all know that properties near good schools can command higher than average prices – but what about your local supermarket? If you're lucky enough to live within walking distance of a Waitrose, your home is likely to benefit from an uplift to your house price, new research from Emoov claims. It's not clear what [...]
Crossrail’s new name confuses New Yorkers after a woman named Elizabeth Line finds overnight fame February 24, 2016 The project formerly known as Crossrail was rebranded the Elizabeth Line yesterday, in deference to her maj, but the news has caused unexpected confusion in the states. Elizabeth Line, a 40-year old businesswoman from New York, was flattered to wake up this morning and discovering London's newest addition to the underground had been named after her, too. [...]
John Lewis is named the retailer with the strongest reputation March 19, 2015 Middle-class shoppers’ favourite John Lewis was yesterday declared the retailer with the best reputation in Europe, the Middle East and Africa (EMEA), a survey found. The survey, by the Reputation Institute, also showed that among the firms whose reputation had improved the most between 2013 and 2014 were WH Smith and H&M. However, there was bad [...]
These are the best shops on the British high street: Lush, John Lewis, Apple, Fenwick and Home Bargains make the top 10 May 25, 2015 The customer is king when it comes to winning amid an increasingly competitive retail landscape. Excellent customer service standards helped small independents make the biggest gains in an annual survey of favourite high street shops by consumer watchdog Which?. Independent DIY and decorating stores experienced a huge rise, coming third overall, or 83 places higher than last year. [...]
Outgoing Waitrose boss Mark Price appointed trade minister for foreign office and BIS February 10, 2016 Waitrose' outgoing chief executive Mark Price has been appointed trade minister at the foreign office and the department for business, innovation and skills (BIS), the government has announced. Price will take up the role in April after the appointment was approved by the Queen today. He will replace Lord Maude who has announced plans to step down next month after [...]
Sir Martin Sorrell’s salary: How long would it take you to earn the WPP boss’s proposed £70m pay? March 13, 2016 Sir Martin Sorrell, the highest paid boss of the FTSE as chief of advertising giant WPP, is in line for an even bigger bumper payout that will leave him earning a more-than healthy £190,000 each day. Assuming a 12 hour working day, that potential £70m would be the equivalent of more than £15,000 per hour – more than the [...]
Bonus at John Lewis drops on Waitrose sales March 12, 2015 JOHN Lewis Partnership slashed staff bonuses to 11 per cent of pay, the lowest level for 12 years, after profits fell at its grocery chain Waitrose. The partnership’s 93,800 employees will receive a total pay out of £156.2m, which is equivalent to nearly six weeks’ salary. The supermarket price war, a deflationary market and a significantly [...]