Virgin accuses Heathrow of ‘abusing its power’ as British Airways weighs in on CAA decision to fix price cap March 8, 2023 A war of words has broken out between Heathrow Airport and major carriers Virgin Atlantic and British Airways, following the Civil Aviation Authority’s decision to fix the passenger price cap. The regulator confirmed the average maximum price per passenger will fall by about 20 per cent from £31.57 per passenger in 2023 to £25.43 per [...]
British Airways will swap vouchers for refunds following travellers’ fury May 23, 2022 British Airways (BA) has agreed to refund customers after hundreds of thousands complained about the airline offering vouchers. The carrier has decided to repay customers who cannot use their vouchers online, those who used ‘complex’ booking systems such as Avios air miles and BA Holiday vouchers, the Daily Mail reported. “While this has been an [...]
Pilot jailed for lying to get British Airways’ job March 31, 2022 A commercial pilot was convicted of fraud after he lied about his experience to get a job at British Airways (BA), the Civil Aviation Authority (CAA) announced today. 48-year-old Kentish man Craig Butfoy admitted that between 2016 and 2018 he had falsified details and entries in his pilot logbook to retain work with BA’s London [...]
British Airways’ boss calls on ministers to take accountability over travel chaos June 12, 2022 The boss of British Airways’ owner Luis Gallego has pointed the finger of blame at the government after weeks of travel chaos have seen cancelled flights and lengthy airport queues. In an interview with The Sunday Times, the airlines chief said the government had to “take some accountability for all this,” referring to the shortage-induced [...]
British Airways digital demons November 24, 2021 [Re: Systems down at BA, 22 November] Over the last five years, many companies have misunderstood the transformational element of “digital transformation”, thinking it’s simply the “patching up” of customer experience rather than reforming IT platforms for a new generation. British Airways is the latest example. On 30th October, the airline’s customers were informed that [...]
Back at it: British Airways restarts short-haul operations from Gatwick March 29, 2022 British Airways (BA) restarted short-haul operations from Gatwick today, the airline announced. Services – including flights to Amsterdam, Ibiza and Marrakech – will initially operate under BA’s Air Operators Certificate before moving to subsidiary BA Euroflyer. “Today marks a significant milestone for British Airways as we operate our first European services from Gatwick in two [...]
British Airways sets short-term base in Madrid to beat staff shortages April 25, 2022 British Airways (BA) could set up a short-haul base in Madrid to beat the staff shortages that force it to axe 1,400 flights over the last few weeks. The airline said it will open a cabin crew base in the Spanish capital and hire staff locally to avoid putting passengers through further travel disruption. Under [...]
British Airways cancels routes to Miami, Tokyo and Hong Kong over the summer April 22, 2022 British Airways is seeking to reassure customers they won’t face disruption, after flights to Miami, Hong Kong and Tokyo were cancelled until September. The company pulled routes due to staff shortages and rising demand after Covid restrictions were lifted. It told City A.M. the Hong Kong route was cancelled due to ongoing Covid entry restrictions, [...]
British Airways owner IAG buys 50 new 737 aircraft from Boeing May 19, 2022 British Airways owner IAG has struck a deal with Boeing to buy a fleet of 50 new 737 Max planes, which will be delivered between 2023 and 2027. The group said it had agreed to buy 25 of the 737 Max 8200 planes – first ordered by low-cost airline Ryanair – and another 25 of [...]
British Airways owner IAG predicts bounce back to profitability on return of global travel May 6, 2022 British Airways owner International Airlines Group (IAG) today said it believes the easing of global restrictions and the return of global travel will see it bounce back to profitability. The firm – formed through the merger of Iberia and British Airways in 2011 – said its Q1 2022 passenger numbers were 65 per cent those [...]