Dissatisfied bank customers still remain loyal January 18, 2011 LAST week we saw that Santander had a difficult 2010 in terms of customer perceptions, with poor service quality leading to customer dissatisfaction and driving down scores across all BrandIndex measures. This week we ask whether that actually matters, as a new report from YouGov SixthSense into the customer journey suggests that customer inertia may [...]
Dissatisfied bank customers still remain loyal January 18, 2011 LAST week we saw that Santander had a difficult 2010 in terms of customer perceptions, with poor service quality leading to customer dissatisfaction and driving down scores across all BrandIndex measures. This week we ask whether that actually matters, as a new report from YouGov SixthSense into the customer journey suggests that customer inertia may [...]
RICE KING’S SHARWOODS BID GOES OFF THE BOIL July 19, 2011 THE RETAIL industry has been on tenterhooks over the last month to see whether rice tycoon Moni Varma, the chairman of Veetee Food Group, would succeed in expanding his processed foods empire by buying Sharwoods from Premier Foods. However, The Capitalist can reveal that Varma’s audacious bid for the sauces manufacturer is no longer likely [...]
IMF in ageism row as Israel’s man loses out June 14, 2011 BANK of Israel governor Stanley Fischer’s hopes of taking the vacant top job at the IMF have been dashed after it refused to change rules preventing anyone over 65 from running. The move reinforces French finance minister Christine Lagarde’s claim to the International Monetary Fund position, with only Mexican central bank chief Agustin Carstens in [...]
IMF in ageism row as Israel’s man loses out June 14, 2011 BANK of Israel governor Stanley Fischer’s hopes of taking the vacant top job at the IMF have been dashed after it refused to change rules preventing anyone over 65 from running. The move reinforces French finance minister Christine Lagarde’s claim to the International Monetary Fund position, with only Mexican central bank chief Agustin Carstens in [...]
IMF rules Fischer out from IMF top post June 14, 2011 The International Monetary Fund’s board has blocked Bank of Israel governor Stanley Fischer from the race for the top IMF job, further boosting the chances of French finance minister Christine Lagarde. In a surprise move, the 24-member IMF board rejected changing the IMF’s rules that would have allowed 67-year-old Fischer to run, two board official [...]
WHAT THE OTHER PAPERS SAY THIS MORNING February 21, 2011 FINANCIAL TIMES MOD TO SHAME LAX CONTRACTORS Liam Fox is to name and shame defence companies that fail to deliver military projects to the government on time, in a radical attempt to re-establish control over the department’s heavily overspent procurement budget. As the defence secretary wrestles with the consequences of slack spending on equipment programmes [...]
RESTAURATEURS FLOCK TO RENT 1 BISHOPSGATE IN CITY’S DINING BOOM August 22, 2011 IT IS not big enough for the new headquarters of the Bank of England’s Prudential Regulation Authority, which requires a capacious 100,000 square feet. But the four vacant office units at 1 Bishopsgate have attracted a “healthy level of interest” from insurance, finance, shipping, software and law firms – even a handful of hedge funds [...]
FOREIGN EXCHANGE AS MOSCOW MOVES TO BECOME WORLD-CLASS July 21, 2011 CAN MOSCOW ever become a world-class financial centre? BP may have had its fingers burned over the ill-fated Rosneft deal, but Anglo-Russian relations are being improved behind the scenes following a Moscow-London foreign exchange to set up the Moscow International Finance Centre (MIFC). First, Lord Mayor Michael Bear – the co-chairman of the MIFC Liaison [...]
The gastropub kings with their sights set on the City August 17, 2011 IF you’re the sort of person who appreciates London’s classier pub offerings, the chances are you’ve been a customer of Tom and Ed Martin. The brothers, a pair of gangly good eggs who exude bonhomie and serious business ambition in equal measure, are the operators of an impressive number of the capital’s upper echelon public [...]