MPs fear FCA proposals on overdraft rules could end free banking January 15, 2019 The head of the UK’s financial watchdog told MPs this morning that he is “very alert” to the possibility that proposed rules to tackle charges for unplanned overdrafts could raise the cost of planned consumer borrowing. MPs raised concerns that changes to overdraft rules could negatively impact the availability of free banking as banks would [...]
TSB mortgage accounts and some payments still not functioning properly as computer problems enter third week May 7, 2018 Computer problems at TSB have continued into their third week with customers still unable to access their mortgage accounts online. Upcoming credit card payment information is also unavailable online for some customers, leaving them in the dark if they do not have paper statements. Some payments through the mobile app and internet banking are also [...]
Natwest online banking outage: Bank apologises as customers unable to access accounts April 29, 2019 Natwest customers have been frozen out of their accounts this morning due to an online outage. The bank confirmed on Twitter that it had been experiencing issues and has been instructing customers to delete temporary internet files and try again. Read more: TSB online banking outage hits customers The outage began at around 5am, according [...]
TSB belatedly starts new era after finally leaving Lloyds computer systems behind April 23, 2018 High street challenger bank TSB will belatedly start a new era today as it finally completes a computer migration from its former owner, Lloyds Banking Group. Services for customers were limited over the weekend as the changeover happened. Some functionality is not due to work properly until the end of April, according to TSB’s website [...]
TSB bosses face MPs over bank’s IT fiasco as customers are still reporting internet banking troubles May 2, 2018 TSB bosses will appear before MPs on the influential Treasury Select Committee today for a grilling over the IT chaos that has left customers unable to access online banking and the mobile app properly for over a week. Customers are still reporting issues with online banking, and have been struggling to get into their accounts [...]
Prime Minister backs Nicky Morgan over TSB failings ahead of Treasury Select Committee grilling May 2, 2018 The Prime Minister has backed Nicky Morgan’s criticism of TSB after an IT meltdown left thousands of customers without access and in some cases gave individuals access to other people’s accounts and personal information. Ahead of this afternoon’s evidence session before the Treasury Select Committee, in which TSB will explain what happened and why it [...]
TSB online banking woes continue into second week as customers complain about account access troubles April 30, 2018 TSB’s online banking troubles persisted into a second week this morning, with customers complaining of trouble accessing their accounts and getting into the mobile app. Yesterday, its online banking services were still only running at half capacity, a week after problems first emerged with a migration of computer systems. In its most recent update online, [...]
The Restaurant Group sees sales rocket 57 per cent after Wagamama merger May 17, 2019 Frankie & Benny’s owner The Restaurant Group began to feel the benefits of its controversial Wagamama purchase as sales soared 57 per cent in the year to May. Read more: The Restaurant Group profits fall as like-for-like sales slip Like-for-like sales rose 2.8 per cent, meaning the acquisition of Wagamama for £559m at the end [...]
TSB online banking down as customers complain about not being able to access their accounts for a fifth day April 24, 2018 Some TSB customers have complained that troubles with mobile and online banking have continued into a fifth day after an IT upgrade over the weekend. TSB transferred 1.3bn customer records from the Lloyds platform over to a new platform built by Spanish bank Bacno Sabadell, which acquired TSB in 2015. But customers have been complaining [...]
Barclays online banking outage leaves customers unable to access bank accounts February 14, 2019 Banking giant Barclays has apologised to customers after an online outage left many unable to access their accounts today. Customers said they were prevented from accessing the Barclays mobile banking app and other online services for much of the morning. Read more: TSB falls to £105m loss after IT disaster The bank received a flurry [...]