TSB calls up elite law firm Slaughter and May to advise on IT crisis May 2, 2018 Embattled bank TSB has engaged leading law firm Slaughter and May to advise on its ongoing IT crisis. The bank has been rocked by IT problems that have left many of its customers without access to their online banking accounts for the past two weeks. The law firm has been brought in by the under [...]
TSB boss Paul Pester to give up (one) bonus after IT meltdown May 2, 2018 TSB chief executive Paul Pester will give up a bonus tied to the computer systems migration which has gone disastrously wrong, leaving thousands of customers without access to their accounts for days. Speaking at the Treasury Select Committee, TSB chair Richard Meddings today said: “He will not be taking his bonus for the integration”. In [...]
TSB faces fresh data crisis as MP claims bank may have broken GDPR laws June 1, 2018 Bank TSB may have broken new General Data Protection Regulations (GDPR) laws after a botched mail out to customers, an MP said today. John Mann, who is part of the parliamentary committee investigating the recent TSB IT meltdown said that the bank could be facing a backlash from the information commissioner after customers were sent [...]
TSB internet banking still running at half capacity as computer issues persist April 29, 2018 TSB’s online banking services are still only running at half capacity, a week after problems first emerged with a migration of computer systems which has dented the reputation of the high street bank. A spokesperson said that internet banking is running at around 50 per cent of its full capacity, meaning half of all log-in [...]
TSB boss Paul Pester promises compensation over online banking meltdown April 24, 2018 TSB has taken down its online banking systems with its boss today issuing a fresh apology to customers and a promise to compensate those affected. The Financial Conduct Authority (FCA) this evening pledged to investigate TSB’s problems while monitoring the situation to ensure members of the public “are not left out of pocket”. TSB’s mobile [...]
Service unavailable: Don’t let an outage break trust in your business September 11, 2019 Across the tech industry, there is a crisis of trust that is centred around how companies handle data – from network provider Cloudfare’s outage in July that saw a vast number of websites around the globe go down, to the big four tech firms facing antitrust hearings in the US. Recent research by Veeam highlights that [...]
Exclusive: Lawyers who took on Lloyds and Tesco launch new funder-backed firm April 29, 2019 A group of lawyers who are taking on Lloyds Banking Group and Tesco in multi-million pound group actions have launched a new firm backed by a heavyweight litigation funder. The new firm – Harcus Parker – is a breakaway from London firm Harcus Sinclair led by its head of litigation Damon Parker. The firm has [...]
Former Hbos chief executive set to take top job at The Restaurant Group May 1, 2019 The former chief executive of Hbos is set to be appointed chief executive at Wagamama-owner The Restaurant Group. Sky News reported that Andy Hornby had been given the job with his role expected to be announced as soon as tomorrow. Read more: The Restaurant Group profits fall as like-for-like sales slip Hornby has reportedly resigned [...]
Customers locked out of Barclays app as banking giant suffers IT outage February 28, 2019 Barclays customers were locked out of the bank's mobile banking app this morning after it suffered an IT outage. Read more: Barclays suffers online banking outage The latest glitch follows an outage earlier this month which left customers unable to access the mobile banking app or online services for hours. In a statement posted on Twitter this morning the [...]
TSB gave business customers 1,500 free Android smartphones to replace card readers prior to IT meltdown May 22, 2018 Under-fire lender TSB handed out around 1,500 free Android smartphones to business banking customers – ones which were rendered almost useless amid the lender’s calamitous IT upgrade. Firms were offered free phones to replace card readers as part of TSB’s planned lift-out from legacy Lloyds Bank systems. TSB wrote to businesses informing them card readers [...]