City Moves for 20 November – Who’s switching jobs at Allsop, Baker McKenzie and Saga? November 20, 2019 Today’s City Moves includes Allsop, Baker McKenzie and Saga Allsop Leading property consultancy Allsop has appointed Jamie Hopkins to its board as non-executive director. Jamie is the former chief executive officer of Workspace, a leading provider of business space, having served in the role since 2012. Scott Tyler, senior partner at Allsop, said: “We are [...]
Virgin Media website down: Customers complain as provider denies broadband outage November 19, 2019 Virgin Media broadband customers complained after being left without internet today, but the company denied it has suffered a major outage. Virgin Media’s status checker, which allows users to check the level of service in their local area, was inaccessible, with the company saying it was undertaking “essential work on our systems”. Read more: 21 [...]
IBM report suggests that TSB testing was not rigorous enough before computer meltdown June 21, 2018 Experts brought in to fix computer systems meltdown at TSB did not find evidence of strong enough testing of a planned migration, according to an internal report published today. Consultants from IBM told the embattled bank’s board that it had not seen evidence of the kind of testing it would expect of the risky migration [...]
You could be sitting on a data goldmine, so keep your data safe January 27, 2020 How much data do you think you produce each day? Take a moment to think about it. The figure you came up with is likely wildly underestimated. The reality is that we collectively produce quintillions of gigabytes of data every day. Cut yourself some slack — coming up with an accurate number is no easy [...]
TSB staff faced ‘sickness epidemic’ under strain of computer crisis, union claimed June 28, 2018 Staff at embattled bank TSB faced a “sickness epidemic” because of the stress of dealing with disgruntled customers after a massive computer systems meltdown, according to a union which represents some of its staff. The boss of the TBU union, Mark Brown, claimed that absences increased by 25 per cent in some business areas, in [...]
Nicky Morgan demands answers over TSB meltdown April 24, 2018 The chair of the influential Treasury Select Committee is demanding answers from TSB over its IT “meltdown”, which has blocked consumers from accessing their accounts for several days. Nicky Morgan has written to TSB’s chief executive Paul Pester demanding to know what went wrong after a planned upgrade blocked some people from accounts for more [...]
TSB denies boss Paul Pester misled MPs over extent of computer issues June 10, 2018 TSB has denied that its chief executive Paul Pester misled MPs over the extent of a crippling computer meltdown at the bank, after reports that he had seen evidence contradicting his statements to a parliamentary committee. The bank called in IT giants IBM after its migration to new computer systems in April went disastrously wrong, [...]
Natwest and RBS down: Outages hit online banking and mobile apps on Black Friday November 29, 2019 RBS and Natwest’s mobile apps and online banking services suffered intermittent problems today, with customers taking to Twitter to complain. “Our Online Banking, mobile app and Bankline are currently facing intermittent problems,” Natwest told customers on Twitter. “We’re working hard getting them back up and running smoothly for you. We’ll post an update when we [...]
PPI mishap shows tech vulnerabilities of the banks August 29, 2019 The deputy chief executive of a global bank recently summed up what he saw as the sector’s biggest challenge: “Our chief concern is no longer how to attract the best bankers. It is how to attract the best IT staff.” This evening’s shambolic payment protection insurance (PPI) deadline once again put a spotlight on that [...]
Top City regulator Andrew Bailey criticises TSB and chief executive Paul Pester following IT meltdown June 6, 2018 Top City watchdog Andrew Bailey has criticised TSB and its chief executive for poor communication following the IT meltdown which left thousands of customers without access to their accounts for weeks. The Financial Conduct Authority (FCA) boss wrote that the regulator is “dissatisfied with TSB’s communications with its customers”. TSB’s “poor” communications could “reduce trust [...]