Do not hang up, your call is very important to us April 15, 2012 GETTING to the airport only to find that your flight is cancelled is everyone’s worst nightmare. But when we become really hopping mad is trying to get through to the airline’s call centre for a refund. It shouldn’t come as a surprise then that a new league table of the longest call centre queues names [...]
Do not hang up, your call is very important to us April 15, 2012 GETTING to the airport only to find that your flight is cancelled is everyone’s worst nightmare. But when we become really hopping mad is trying to get through to the airline’s call centre for a refund. It shouldn’t come as a surprise then that a new league table of the longest call centre queues names [...]
OFT will not review BMI sale March 5, 2012 The Office of Fair Trading (OFT) has said the European Commission was best placed to review IAG’s proposed acquisition of Lufthansa’s UK unit bmi and that there is no need for a separate British review of the deal. But the consumer watchdog said it would continue to work closely with the EC to assess whether [...]
Aviation groups call for delay to EU carbon rules March 11, 2012 LEADING European aviation companies have warned that European Union plans to charge airlines for carbon pollution could jeopardise jobs and huge trade deals with China. The group of major airlines and plane makers – including Airbus, British Airways, Virgin Atlantic, Air France, Air Berlin and Iberia – said the EU emissions trading scheme (ETS) for [...]
Willie Walsh’s bonus cut after Iberia troubles April 4, 2012 WILLIE Walsh picked up a £1.155m pay package for last year but missed out on £1.35m of bonus payments after International Airlines Group (IAG) failed to hit some performance targets. The group chief executive received a base salary of £825,000 and a £302,000 bonus, according to the annual report of the owner of British Airways [...]
Willie Walsh’s bonus cut after Iberia troubles April 4, 2012 WILLIE Walsh picked up a £1.155m pay package for last year but missed out on £1.35m of bonus payments after International Airlines Group (IAG) failed to hit some performance targets. The group chief executive received a base salary of £825,000 and a £302,000 bonus, according to the annual report of the owner of British Airways [...]
Olympic Media Buzz LONDON 2012 PARTNERS January 22, 2012 IN ASSOCIATION with Repskan.com, the media monitoring and analytics platform, City A.M. is measuring the relative Olympic media buzz around the partners for the London 2012 Olympic and Paralympic Games, week by week. The leaderboard, right, reflects their ranking over the past week, in this case from Wednesday 11 January to Wednesday 18 January. British [...]
IAG gives way in an effort to seal BMI deal March 12, 2012 BRITISH Airways owner IAG has offered concessions to EU antitrust regulators in a bid to get regulatory approval for its takeover of BMI, the low-cost British unit of German carrier Lufthansa, the European Commission said yesterday. The Commission, tasked with ensuring a level playing field in the EU, did not provide details of the concessions, [...]
Sale of BMI takes its toll on Lufthansa March 7, 2012 DEUTSCHE Lufthansa posted a net loss of €13m (£10.86m) in 2011, after taking a larger-than-expected charge on the sale of its British Midland unit. British Airways owner IAG in December agreed to buy Lufthansa’s British Midland for £172.5m in the race to grab the loss-making unit’s coveted runway slots at London Heathrow. A loss of [...]
FTSE slumps as fresh fears over the Eurozone return to global markets April 23, 2012 BRITAIN’S top shares surrendered almost all of last week’s gains yesterday, led lower by commodity stocks and banks, as political uncertainty and disappointing economic data revived investor concerns over the Eurozone debt situation. The mood was darkened by data showing the Eurozone’s business slump deepened at a far faster pace than expected in April, suggesting [...]