City watchdog demands banks explain similar overdraft pricing January 28, 2020 The City watchdog has demanded that high street lenders explain why they have aligned their new overdraft rates at around 40 per cent following a rule change. The Financial Conduct Authority (FCA) will from April ban banks from charging more for unarranged overdrafts, in response to complaints that such fees were regularly 10 times as [...]
Paul Pester steps down as TSB CEO after IT outages September 4, 2018 TSB boss Paul Pester is to step down from the UK high street bank, following seven years of service that ended amid a prolonged and ongoing IT crisis. However, the bank insisted Pester was not a “fall guy” for the outage that began in April, impacting around 1.9m customers. Read more: TSB apologises to customers [...]
Ranked: Britain’s best and worst bank accounts November 30, 2019 Brits now enjoy a larger choice of bank accounts than ever before, with rival offerings from time-honoured high street stalwarts to exciting new fintech upstarts. But if the choice at times seems overwhelming, a new league table has revealed which banks score highly for customer service and communication – and which leave a lot to [...]
Markets live: FTSE 100 slips and dollar suffers worst month in a decade July 31, 2020 The FTSE 100 fell in early afternoon trading as investors weighed up weak company earnings and the dollar was set for its worst month in a decade as US coronavirus cases continued to rise. London’s premier stock index was down 0.3 per cent at 5,969 points. The FTSE 250 of mid-cap stocks rose 0.4 per [...]
Disaster-struck TSB set to lose three of its executives August 24, 2018 Three top TSB executives are set to retire from the bank, which is still recovering from an IT meltdown that has cost it more than £176m to date. Treasurer Ian Firth and chief marketing officer Nigel Gilbert are both retiring at the end of next month, TSB confirmed today. Current marketing director Pete Markey will [...]
TSB plunges to bottom of banking customer service poll following IT meltdown August 31, 2018 TSB has plummeted from 4th to 11th in a banking customer service poll following its recent IT disasters. Forty nine per cent of those who graded TSB’s service in the MoneySavingExpert.com poll rated it as “poor” with just 23 per cent describing its service as “great”. Read more: TSB forced to delay switch from Visa to [...]
Hong Kong regulators fine UBS £40m for a decade of overcharging November 11, 2019 UBS has been slapped with a HK$400m (£40m) fine from Hong Kong regulators for overcharging thousands of clients. The Hong Kong Securities and Futures Commission (SFC) said today that the Swiss banking giant charged too much in fees for some of its clients between 2008 and 2017. Read more: TSB facing heavy criticism after investigation [...]
Restarting and building a resilient recovery June 2, 2020 COVID-19 continues to create a unique set of challenges for business and society. I think it’s important, as we wrestle with those challenges, that we continue to acknowledge that we’re all experiencing this crisis in different ways and on different timelines. The way EY has been advising businesses to manage and respond to COVID-19 is [...]
Credit Suisse promotes veteran to boost ailing investment banking unit November 11, 2019 Credit Suisse is hoping to give its embattled investment banking arm a new lease of life after appointing a company veteran to take charge. David Miller, who currently serves as the Swiss bank’s global credit boss, is set to take over as the chief of its investment banking and capital markets unit. A quiet market [...]
City Moves for 17 January – Who’s switching jobs at Charlotte St Partners, Bird & Bird and Hassium? January 17, 2020 Today’s City Moves includes Charlotte St Partners, Bird & Bird and Hassium Charlotte St Partners Strategic communications advisory firm Charlotte Street Partners has appointed Sarah Buchanan-Smith as partner, based in the company’s London office. Sarah will focus on developing Charlotte Street’s financial communications and investor relations offering, with a particular emphasis on supporting new and [...]