MPs slam bank IT failures and float higher levies on sector October 28, 2019 MPs have harshly criticised IT failures among some of the UK’s biggest banks as “unacceptable” and recommended that regulators take action to make lenders improve their systems. Read more: TSB returns to growth after IT meltdown A detailed report from parliament’s Treasury Select Committee (TSC) said bigger levies on the financial sector could be used [...]
Investigation report into TSB IT meltdown to be fast-tracked September 9, 2018 A report investigating TSB's technology meltdown will be fast-tracked and published before the end of the year. Law firm Slaughter and May is conducting an investigation into a botched IT systems migration in April that left customers unable to access online bank accounts. Read more: Paul Pester steps down as TSB boss amid ongoing IT issues The report will be divided [...]
CYBG operations chief Debbie Crosbie becomes the new CEO of TSB after the bank’s IT meltdown November 19, 2018 TSB has hired a banking veteran as its new chief executive, bringing its months-long search for the role to a close. Debbie Crosbie will join the challenger bank from Clydesdale Yorkshire Banking Group (CYBG), ending her tenure of 20 years at the financial services firm where she currently resides as chief operating officer. Rumoured candidates for the [...]
HSBC and TSB outages: Customers locked out of online banking September 28, 2018 Both HSBC and TSB’s digital banking services were down this morning for many customers. HSBC's mobile app outage started at around 7.45am, but the company has confirmed it had fixed the problem for all customers by around midday. "An earlier issue where some customers were unable to log on to the HSBC mobile banking [...]
Awards 2016 October 26, 2021 The City A.M. Awards for 2016, held at the glitzy Grange hotel opposite St Paul’s Cathedral, saw 14 individuals or businesses collect gongs in front of a star-studded audience of around 500 City figures. Our congratulations go to all the winners who stood out during 2016 for their exceptional work. The event, however, is not [...]
TSB apologises to customers as it is hit by further website outages September 3, 2018 Troubled bank TSB has apologised to its customers today after its online banking service crashed, leaving some customers unable to remotely access their accounts. The bank’s online and mobile banking services suffered “intermittent issues” on Sunday which has led to a slow service today. Read more: TSB plunges to bottom of banking customer service poll [...]
Natwest sinks to a loss as it sets aside £2.9bn for bad loans July 31, 2020 Natwest sunk to a pre-tax loss of £770m in the first half of the year as it set aside billions of pounds in anticipation of loans turning sour due to the coronavirus pandemic. The banking group – known as RBS until earlier this month – took a hit of £2.86bn in the first half to [...]
Beyond lockdown: The tech trends to watch July 16, 2020 Covid-19 has indelibly altered the way we live and work. As lockdown restrictions ease, it is vital that British businesses address the implications of the pandemic as part of their long-term strategies. However, rather than viewing this as a “restart”, companies should make the most of this opportunity to “rethink” their approach to a post-lockdown [...]
City Moves for 18 October – who’s switching jobs at TSB, Yapster and Barclays? October 18, 2018 Today’s City Moves cover TSB, Yapster and Barclays. TSB TSB has appointed Niv Subramanian as customer solutions director for its small and medium enterprise (SME) banking leadership team. Niv brings a combination of experience across strategic, commercial and operational roles in retail, commercial and corporate banking, with a keen focus on transforming the SME banking [...]
City Moves for 10 March — Who’s switching jobs at Vectura, Heylo and Segro? March 10, 2020 Today’s City Moves includes Vectura, Heylo and Segro Vectura Drug delivery service Vectura has announced the appointment of Mark Bridgewater as chief commercial officer. Mark has more than 20 years of experience in medical device and pharmaceutical services. Prior to joining Vectura, he was vice president of business development and account management for Europe and [...]