Mergers can improve banks’ profitability, says ECB vice president October 19, 2020 The vice president of the European Central Bank has called for further consolidation by eurozone banks to improve lenders’ profitability during the Covid-19 crisis. Banks in Spain and other EU countries have come under pressure to consolidate as the sector faces rising bad loans and rock bottom interest rates due to the coronavirus pandemic. “Removing [...]
Challenger bank TSB unveils raft of leadership appointments as CYBG’s Debbie Crosbie begins her reign May 22, 2019 Challenger bank TSB has further bolstered its leadership team following the arrival of new chief executive Debbie Crosbie. The former CYBG chief operating officer took charge earlier this month, replacing Paul Pester who stepped down last year in the aftermath of a major IT meltdown. Read more: TSB launches fraud guarantee for customers after last [...]
TSB needs three-year turnaround before potential sale, Sabadell says March 27, 2019 Challenger bank TSB could be sold but must undergo a turnaround and cut costs first, its Spanish owner Banco Sabadell has said. Sabadell chairman Josep Oliu said TSB needed three years to get back on track but that a merger or a sale were options. Read more: TSB falls to £105m loss after IT disaster [...]
TSB’s prolonged IT crisis cost it 16,600 customers October 24, 2018 TSB lost more than 16,600 customers to rivals between April and June, after an IT fiasco prevented up to 1.9m people from accessing their bank accounts. The crisis led to TSB announcing a pre-tax loss of £107.4m during its half-year results in July, down from £108.3m profit in the same period last year. Read more: Investigation [...]
TSB online banking down: Another outage hits long-suffering customers February 20, 2019 TSB customers have been hit with another online outage affecting the bank’s mobile app and internet banking. Hundreds of customers vented their frustration they were unable to access their accounts, pay their rent or even check their balance today during the two-hour outage. Read more: TSB to pay former boss £800,000 despite bonus ban The [...]
Co-operative Bank to cut 350 jobs and close 18 branches after Covid hit August 25, 2020 The Co-operative Bank will lay off around 350 employees and shutter 18 branches as it struggles to deal with the economic fallout from the coronavirus pandemic, it said today. The lender said that record-low interest rates put in place to try to spur the economy had squeezed its income. “We are very sorry to announce [...]
TSB falls to £105m loss after IT disaster sparks customer exodus February 1, 2019 TSB has swung to a £105.4m loss for 2018 after its IT meltdown, it revealed today, but claimed it has emerged stronger from the experience. The bank also lost 80,000 customers compared to 50,000 the year before, it said, after the IT upgrade fiasco saw executives hauled in front of MPs before boss Paul Pester [...]
More customers leave TSB than any other bank, data shows January 30, 2019 More customers abandoned TSB in the third quarter of last year than any other bank, according to the latest data, while Nationwide gained the most new accounts. TSB, which suffered two major IT outages in 2018, saw net losses of 16,142, followed by Natwest which lost 12,514 accounts overall. A total of 40, 656 customers moved their [...]
TSB to pay former boss £800,000 this year despite IT meltdown bonus ban February 1, 2019 TSB’s former boss could be paid £800,000 this year after resigning in the wake of the bank’s IT meltdown, while other bankers miss out on last year’s bonuses. Paul Pester, who stepped down in September, will receive the previously agreed notice payments in monthly installments, the bank’s annual accounts showed today. Read more: TSB swings to [...]
Lloyds, Halifax and Bank of Scotland customers locked out of accounts January 1, 2020 Some customers of Lloyds, Halifax and Bank of Scotland were left unable to access their accounts on New Year’s day after Lloyds Bank suffered an outage. The issue left many customers exasperated, coming on New Year’s Day, a public holiday when bank branches are closed. Across its platforms, Lloyds group has around nine million online [...]