Record 267 bank branches were closed across UK within just three months November 10, 2021 Data from the Financial Conduct Authority (FCA) shows that 267 bank and building society branches were closed permanently between April and June of this year, leaving the overall network 4.55 per cent smaller at 5,599. The closures meant less than two-thirds of the UK population (60.1 per cent) are now within 2km of a bank [...]
TSB IT meltdown: Former and current bosses criticise damning probe into online outages November 19, 2019 Past and present TSB bosses have criticised parts of a damning independent probe into the bank’s catastrophic IT meltdown last year. City law firm Slaughter and May has concluded that TSB’s board lacked “common sense” in the run-up to an IT outage which left 2m TSB customers without access to online banking. Both TSB and [...]
After TSB’s outage, let’s force banks to ring fence an IT budget November 27, 2019 Banking outages cause unacceptable pain for customers and are occurring with increased regularity. Digital banking is essential to our economy and ongoing failures are both unacceptable and preventable. Last week an independent report concluded that the board of TSB “lacked common sense” when it moved 1.9m customers onto a new system in 2018 that had [...]
London house prices grow in December with UK homes falling, but 2023 set to bring good news for property owners January 6, 2023 London’s average property price grew by almost 3 per cent, while the average UK home fell 1.5 per cent between November and December 2022. The average property actually rose two per cent when compared with the same month in 2021, according to the latest Halifax house price data, while annual rate of house price growth [...]
The Monzo effect: Challenger banks make life increasingly difficult for traditional high street rivals February 9, 2022 Challenger banks are outperforming traditional and established financial institutions more and more, with a growing number of Brits taking up accounts with Starling, Monzo or Triodos. According to new data shared with City A.M. this morning, the digital-only banks beat traditional institutions when it comes to customer service and mobile apps. Consumer group Which! asked [...]
TSB returns to growth after IT meltdown July 26, 2019 TSB announced it has returned to growth following a computer system meltdown that left millions of customers unable to access their accounts. The figures Statutory profit before tax in the first half of the year was £21.1m, compared to a loss of £107.4m in the first six months of 2018. Total customer deposits increased by [...]
Exclusive: The Crown has a new Queen Elizabeth – we meet Viola Prettejohn December 2, 2023 We interview the actor playing the Queen in the final part of The Crown
Thousands of websites including Amazon, UPS, HSBC, BA, Airbnb and HBO hit in major global outage July 22, 2021 A major server outage brought down thousands of websites across the UK, US and around the world, including HSBC, Barclays, American Express, Delta Airlines, Tesco Bank, alongside the PlayStation Network, Airbnb and Waitrose, as well as ITV and TSB. British Airways was also down. A message on the BA website read: “Service Unavailable – DNS [...]
FCA explores new rules to block UK high street bank closures August 10, 2021 The Financial Conduct Authority is reportedly looking into new rules that would give it the power to stop banks from closing high street branches, in a bid to ensure consumers have continued access to cash. In a consultation last month, the Treasury said it was considering new legislation that would give the UK’s financial regulator [...]
Ranked: Monzo and Starling top list of best UK banks August 17, 2020 Digital fintechs Monzo and Starling are better than traditional banks at providing the best service to personal banking customers, according to a recent survey. The Competition and Markets Authority (CMA) conducted a survey of around 1,000 customers of each of the 19 largest personal current account providers in Britain to rank the best and worst [...]