Ryanair boss rejects grand transformation of customer service November 1, 2013 In an interview with Reuters Ryanair boss, Michael O'Leary, has said there will be no "grand transformation" of the low-cost airline, barring already announced cuts in fees and updates to the website. O'Leary insisted that he had not radically changed his outlook as to how the company should be operated in terms of customer service. [...]
Aer Lingus warns strikes could wipe a fifth from its earnings June 12, 2014 Aer Lingus yesterday blamed looming strike action for its surprise profit warning, in which it said profits could be up to a fifth lower than last year. The Irish carrier said Impact union’s strikes, expected next week, had caused “significant damage” to bookings over the crucial summer months. The firm said yesterday that, providing there [...]
London Report: HSBC lifts FTSE as Ryanair and Weir Group sink November 4, 2013 BRITAIN’S FTSE 100 share index pushed ahead yesterday, as its biggest stock HSBC rose after solid results, outweighing weakness in the airline and engineering sectors following profit warnings. HSBC advanced 2.3 per cent in its biggest one-day rise in four months after quarterly profits rose by a tenth, year-on-year, meeting analyst expectations and reassuring investors [...]
EasyJet is the latest airline to report rising traffic during May June 5, 2014 EASYJET carried 7.9 per cent more passengers in May, the low-cost airline announced yesterday. The carrier follows budget rival Ryanair and British Airways parent firm IAG in posting strong growth for the last month, which contained two bank holiday weekends. EasyJet said its load factor, a measure of how full each plane is, rose 1.3 [...]
Letters to the Editor – 08/11 – Rail competition, Ryanair grounded, Best of Twitter November 7, 2013 Rail competition [Re: It’s time to fight the claim that consumer choice doesn’t improve public services, Wednesday] Paul Ormerod’s support of train operating companies is laughable. There is almost no true competition: I can wait all day on Greenwich platform, and only Southeastern trains will go by. There is no choice: train operating companies are state-subsidised monopolies, [...]
London Report: Fall in financials brings London’s market down July 28, 2014 THE FTSE 100 yesterday ended down after weak US housing data discouraged investors in America and Europe during a data-light European day. The blue chip index lost 0.1 per cent to close at 6,788.07. Earlier in the day it had traded as high as 6,809.61, but moved lower together with other markets after pending home [...]
Ryanair to slash charges and allow extra baggage in customer service revolution October 25, 2013 Low cost airline Ryanair appears to be making good on its promise for a customer service revolution. On Friday Ryanair announced it would be cutting charges and allowing extra baggage on flights, in order to address customer concerns over poor service. Ryanair will allow passengers to bring a second piece of hand luggage onto its [...]
Ryanair makes up with AmEx September 25, 2013 Ryanair has made amends with American Express, yesterday announcing it will start accepting payments more than a decade after banning the cards for “excessive charges”. The budget airline said the change of heart is part of its drive to attract more business passengers, which has already seen the carrier introduce some reserved seats. Ryanair also [...]
Brand Index: Ryanair is working hard to melt the hearts of UK flyers October 22, 2013 ONE MONTH ago, Ryanair shocked the airline industry by revealing it was going to start being nicer to customers. Our research at the time found that, while French and German customers had a fairly dim view of the discount carrier, its reputation was worse in Britain. Well, one month into its new customer service strategy [...]
Low-cost airline Flybe is finding more passengers June 24, 2014 The low-cost airline sector is currently in the spotlight. While much of the focus has been about Ryanair’s charm offensive to reposition itself, fellow carrier Flybe has also made waves in recent months. A few weeks ago, Flybe announced a return to profits and a record number of passengers. After a few turbulent years when [...]