After the whistle: Premier League clubs have been busy monetising content this summer which Sky, BT Sport and the BBC would eagerly compete for August 12, 2016 In recent weeks, Sky Sports has had David Beckham running through the streets taking in 10 months of Premier League footballing drama. But the UK’s top flight tournament is no longer seasonal. Over the summer, fans have been assiduously following transfer news and international friendlies with a new level of fervour. And Premier League clubs [...]
Virgin Media boss is baffled by broadband windfall, saying it conflicts with Ofcom plans December 22, 2016 Virgin Media has hit back at news of a £440m broadband boost to the remote parts of Britain. The government announced today more money would be ploughed back into the country's telecoms infrastructure as a result of better than expected demand for superfast broadband in the hard to reach areas. The money is a rebate from [...]
Outgoing BT chairman wants better customer service to be his legacy May 22, 2016 The chairman of BT, Sir Mike Rake, has prioritised improving customer service before he steps down from the role in September next year. “We haven’t improved our customer service enough in recent years,” Rake told City A.M. BT has promised to better its service this year by bringing call centres back to the UK, taking on [...]
Ofcom: Sky garners few complaints across broadband, TV, mobile and telephone, but BT, EE, Plusnet fare badly July 8, 2016 Things aren't getting much better. The total number of complaints made to Ofcom in between the last three months of 2015 and the first three months of 2016 was stable – though, to be fair, there was a slight decline in pay-monthly mobile complaints. Sky consistently got less complaints than the industry average, while Virgin [...]
RBS’ mis-selling fine is certain to highlight American hypocrisy, Worldpay’s bid invitation and no rush for the new Ofcom chair July 7, 2017 It was hard to suppress a laugh last week at the sanctimonious angst of corporate America at the fine doled out by Brussels over Google’s anti-competitive behaviour by favouring its shopping service over those of rivals. Those Europeans, came the wailing from across the Atlantic, are extracting money from flagship US companies with little justification. [...]
Are you with Britain’s most complained about telecoms provider? December 20, 2016 The number of people complaining about their broadband service is on the rise, according to the regulator. There were 20 complaints for every 100,000 customers in the three months to the end of September, up from 15 in the previous quarter according to the latest complaint data from Ofcom. BT topped the naughty list with 36 complaints [...]
Competition for football rights set to eat into Sky’s profits January 22, 2017 Sky is set to report a 10 per cent drop in profits on Thursday, according to a forecast by investment firm UBS. The broadcaster is expected to announce a fall in pre-tax profits to £673m in the six months to December, due to the increased costs of its Premier League coverage. However, the UBS report also predicted [...]
TalkTalk hits out at ultrafast fibre network critics December 11, 2016 Broadband provider TalkTalk has shot back at rival BT over claims it would not be able to build its own fibre broadband network in the UK. A report by Analysys Mason, commissioned by BT, and submitted to regulator Ofcom found the development of a third ultrafast broadband network in the UK was “highly unlikely”. However, [...]
Surprise broadband demand leads to an extra £440m of telecoms infrastructure investment December 22, 2016 Better than expected demand for fibre broadband in Britain's hard to reach areas has provided a £440m boost to the public purse. In 2013, the government launched its £1.7bn Broadband Delivery UK (BDUK) project. The initiative included a series of aims culminating in ensuring 97 per cent of the UK's households could connect to superfast broadband by 2020. BT were [...]
BT to invest £6bn in fibre, 4G and customer service May 5, 2016 Telecoms giant BT has pledged to invest "around" £6bn over the next three years to ramp up the UK's superfast broadband and 4G coverage. The group, which revealed strong results this morning and the promise of double-digit dividends for the next couple of years, said the investment would lift the country's coverage beyond 95 per cent of the country [...]