BT, TalkTalk, and Vodafone all perform badly in latest set of Ofcom complaints data September 28, 2016 Telecoms watchdog Ofcom has revealed the best and the worst performers when it comes to customer complaints for broadband, landlines, mobile, and pay TV. Complaints figures are presented per 100,000 customers and covers the three-month period from April to June 2016. BT topped the list of broadband complaints, followed by its subsidiary Plusnet, with 26 and 23 respectively. The industry [...]
More broadband problems for BT customers July 21, 2016 BT said it is close to resolving more internet connection issues reported by customers today – and said a power cut at another of its partner's sites had led to service problems. The telecoms provider said: “We’re sorry that some BT and Plusnet customers are having problems connecting to some internet services this morning. "This is [...]
Former business minister calls for BT Openreach split August 11, 2016 BT is not doing enough to give customers access to high speed internet and should be split up, according to the former business minister Anna Soubry who has called for "radical action" to deliver super fast broadband across Britain. The telecoms firm last week dodged a bullet when the regulator, which pushed further reforms of Openreach [...]
TalkTalk fined by data watchdog for putting 21,000 sets of customer data at risk of being accessed by scammers August 10, 2017 TalkTalk has been fined by the UK’s information regulator after 21,000 sets of customer data were at risk of falling into the hands of scammers and fraudsters. The Information Commissioner’s Office (ICO) slapped the FTSE 250 firm with a £100,000 fine. Personal information was at risk after an Indian firm TalkTalk used to resolve complaints [...]
BT just had a really great quarter July 28, 2016 BT surged ahead despite concerns over its Openreach business, sending shares three per cent higher in early trading. The figures Revenues at the telecoms firm jumped 35 per cent in the first quarter to £5.7bn while pre-tax profit increased by 13 per cent on the same period last year to £717m. The recently acquired EE landed [...]
BT needs to be open about Openreach aims July 20, 2016 When it comes to Openreach, the arm of BT that runs the UK's cables, fibre and network infrastructure, the telecoms giant is hovering outside the door of the last chance saloon. On the eve of a pivotal decision on the future of Openreach, MPs on the culture and media select committee have upped the ante [...]
Watchdog set to crack down on BT’s Openreach July 25, 2016 The telecoms watchdog Ofcom will tomorrow unveil new service targets and reforms for BT’s infrastructure arm Openreach. The latest step in Ofcom’s long-running Strategic Review of Digital Communications is expected to result in further autonomy for the division but will stop short of full separation. Ofcom will tomorrow morning open its interim findings to consultation — [...]
BT Sport could be bruised as Sky bending it like Beckham to woo football fans August 17, 2016 In past years, I’ve discussed BT Sport’s gradual journey from new challenger to a genuine force in televised sports. As the new football season starts, it’s a good time to look at how Sky Sports, its principal rival, has adapted its campaigns and messaging in an attempt to dissuade subscribers migrating to BT. Once again, [...]
MPs slam BT: “Put house in order or face split” July 19, 2016 BT has been told to put its "house in order" or face a split by a leading group of MPs. The telecoms firm has been accused of "significantly under investing" in its Openreach broadband, potentially to the tune of millions of pounds a year and of favouring "interests and priorities" of shareholders over customers. An investigation [...]
BT Sport price increase will place “huge pressure” on pubs July 14, 2016 Pub groups have hit out at BT Sport's 8.9 per cent subscription price rise, announced yesterday, that will be enacted from 1 September. BT's move follows a 10 per cent price rise from Sky last month. The average monthly price for BT Sport for an independent pub will increase by £35 a month to £430, excluding [...]