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Lloyds gets the most complaints
PART-NATIONALISED bank Lloyds received the most complaints among UK financial firms in the second-half of last year, data from the Financial Ombudsman showed yesterday.
The Ombudsman said the various operations within Lloyds Banking Group – including the likes of Bank of Scotland and Halifax – got 20,310 complaints from July to December last year.
Barclays got more than 11,500 complaints, MBNA Europe got 9,185 complaints while various operations run by Royal Bank of Scotland got more than 6,000 complaints.