Evri invests £46m in customer service improvements ahead of Christmas
Delivery giant Evri has said it is investing £46m to boost its customer service and operations ahead of the busy Christmas period.
It said this will include a new automatic call-back service, through a new phone line, to help customers regarding any issues with orders.
The courier, which was rebranded from Hermes last year, said the facility is expected to allow the business to connect 40 per cent more people with advisers at its UK contact centre at its busiest period for parcels.
The recruitment drive, which is double the number hired last year, includes couriers, customer care workers and staff at delivery depots and hubs.
Chris Ashworth, chief customer officer at Evri, said: “Over the last five years, we have tripled the size of our business to become the UK’s leading dedicated parcel delivery company, handling a staggering 730 million parcels each year.
“As more of us send and receive parcels every day, it has become more important than ever for Evri to invest in its customer service capabilities to answer customers’ questions as quickly and efficiently as possible.
“We have made significant progress as a business this year, with a renewed focus on service delivery standards.
“As we head into our peak period, we know that every parcel matters and we will be doing everything we can to deliver for customers at this important time,” he added.
Press Association – Henry Saker Clarke